Many employers value computer support specialists trained to provide technical support to computer users. They solve problems and answer questions to avoid downtime, while strengthening the use of hardware, software, peripheral hardware and operating systems. Preparation for a specialized computer support position can begin with enrollment for a bachelor’s degree in business administration with a specialization in computer information systems.
Computer Aided Specialist Job Preview
Based on national data released by the US Bureau of Labor Statistics (BLS), the employment of IT support specialists is expected to grow 10%, which is faster than the average across all positions, from 2018 to 2028. Maybe not. a rising level of employment promises employment in the industry. Students are encouraged to conduct independent research on job growth rates, which vary by location, education, and experience.
IT Support Specialist Job Duties
Whether they work for an organization that develops, sells, or uses computer systems, computer support specialists provide much-needed technical support, support and advice for individuals and groups. Some may be called technical support specialists, but others are called help desk technicians.
Technical support specialists usually answer questions from computer users. They can run diagnostic programs to determine the cause and help solve the problem. Additional work tasks may include writing training manuals, training users, and managing computer information systems. Problem solving with local area networks (LANs), wide area networks (WANs), and other systems are the constant work of technical support professionals.
Help desk technicians respond to requests by phone, email, direct conversation or other means. Typically, they are required to listen to the client’s problem, identify the problem situation, and walk the caller through the steps required to resolve it. They can assist with software configuration, computer system maintenance, and computer hardware repairs.
Customer support specialists are often asked to comment on computer hardware and software, improve improvements to future updates, and consult new software developers.
Flexible hours are common for IT support professionals, but most of them spend 40 hours a week. They can work on customer sites, so you may have to travel. Weekend and evening hours can also be requested. Some IT support professionals work from home.
IT Support Professional Salary
According to the BLS, the average annual salary for an IT support professional is $53,470 as of May 2018. The lowest 10% earned less than $38,270 and the top 10% earned more than $105,770 per year. ‘year. Salary potential can vary based on position, education, and experience, so prospective students are encouraged to conduct independent research to determine their actual income potential.
Education and training for IT support professionals
A degree is a common path of entry into professional IT support jobs. Many employers are looking for candidates with degrees in business, computer science or information systems. Some prefer candidates with prior experience that can be obtained through a summer job or internship while pursuing a business degree.
A successful career in specialized computer support work can begin with earning a Bachelor of Business Administration specifically in Computer Information Systems. The course generally includes management information systems, systems design and testing, software systems testing, and business computer experience.
Employers can rest assured that Computer Information Systems Bachelor of Business Administration specialists will be able to:
Properly manage systems and processes to improve productivity.
Implement the conceptual principles and design of the operating system.
Explore different software systems and identify benefits and features.
Use science skills and business training to solve global problems.
Use advanced knowledge and efficiency skills as a computer support specialist.
Some employers offer opportunities to further your education. It may be possible to obtain a bachelor’s degree and apply for a scholarship to pay for a master’s degree.
Want to think of a job as a computer support service?
Success as a computer support specialist requires good written and verbal communication skills and scientific experience. It also takes collaboration experience, current business knowledge, and confidence that can be yours when you earn a Bachelor of Business Administration, especially at CIS. Promote professional IT support opportunities with much-needed expertise!